Your Satisfaction is Guaranteed! We stand behind all of our chess lectures. If for any reason you are not satisfied with an individual video you have rented or purchased, or not satisfied with the value provided with one of our subscriptions, we will promptly refund your money.
Monthly subscribers may receive a full refund of their most recent payment if requested within ten days of the payment date. Yearly subscribers may receive a refund of their most recent payment if requested within twenty days of the payment date.
Basic/Free members who have paid to watch a single video may request a prompt and courteous refund if they are not satisfied with the value of the video after viewing it. Such requests may only apply to the most recently purchased video.